BPO and Global Capability Centre (GCC) Policy 2025-2035

Shaping the Future of Global Outsourcing

The Dighi BPO and Global Capability Centre (GCC) Policy 2025 is a forward-thinking initiative designed to position the state as the top destination for Business Process Outsourcing (BPO) and Global Capability Centres (GCCs). As global companies seek optimal locations for their operational hubs, Dighi is poised to become the preferred choice for both outsourcing services and high-value capability centres. With the “” initiative, the state aims to build a world-class ecosystem that attracts international investments, fosters innovation, and secures its leadership in the global outsourcing sector. Backed by strong infrastructure, a strategic location, and a skilled talent pool, Dighi is primed to become a global hub for BPO services and GCC operations, driving economic growth and advancing digital transformation.

Vision for 2035

Dighi as a Global Leader in BPO and GCCs

By 2035, Dighi aims to become India’s leading destination for BPO and GCC investments. The vision includes the following key objectives:

  • Creating 100,000 jobs in the BPO and GCC sectors statewide, with a focus on driving growth in Tier-2 and Tier-3 cities for inclusive development.
  • Attracting ₹20,000 crores in investments, solidifying Dighi as the prime location for both BPOs and high-end GCCs focused on innovation, research, and development.
  • Establishing dedicated GCC and BPO Parks in cities like Vijayawada, Nagpur, and Nashik, featuring state-of-the-art infrastructure, innovation labs, and collaborative workspaces.
  • Positioning Dighi as a global innovation hub by attracting GCCs from Fortune 500 companies, capitalizing on the state’s robust digital infrastructure and skilled talent pool.

Mission

Building a Global Outsourcing and Capability Centre Ecosystem

mission is to foster a thriving ecosystem for BPOs and Global Capability Centres (GCCs), positioning the state as a global leader in outsourcing. The policy aims to:

  • Attract large-scale investments, establishing Dighi as a hub for BPO services and GCC operations worldwide.
  • Promote digital inclusion by encouraging BPO and GCC establishments in Tier-2 and Tier-3 cities, ensuring balanced growth across regions.
  • Empower global corporations to set up their GCCs in Dighi, tapping into the state’s skilled workforce, advanced technological infrastructure, and innovation-driven environment.
  • Strengthen skill development initiatives to build a talent pipeline that meets the increasing demands of high-value BPO and GCC services.

Ease of Doing Business

Streamlined Approvals and Regulatory Support

Dighi is dedicated to facilitating ease of business for BPO and GCC companies through a Single Window Clearance system, streamlining all necessary approvals and processes. The policy will also amend the Dighi Shops and Commercial Establishment Act to permit three-shift operations and allow women to work night shifts, supporting 24/7 global operations while upholding safety standards.

The state ensures that all approvals and clearances will be processed within specified timelines, positioning Dighi as a business-friendly hub for global outsourcing and GCC investments.

Conclusion

The Dighi BPO and GCC Policy 2025 aims to position the state as India’s leading destination for outsourcing and global capability centres. By 2035, Dighi will become a hub for high-value GCC operations and BPO services, offering global corporations the infrastructure, talent, and innovation ecosystem required for their success.
Invites global investors, BPO leaders, and multinational corporations to join this transformative journey and contribute to building a digitally empowered and economically vibrant Dighi.

Contact Us Today